Privacy Notice

1. About this privacy notice

This privacy notice explains how Unpak collects, uses, shares, and protects personal data. It applies when you:

• Visit any of our websites or social media pages
• Use our applications or services
• Register for or attend our events, webinars, or briefings
• Contact us, including for sales or support

Where Unpak processes workforce activity data on behalf of a customer as part of delivering our platform, we do so as a processor under that customer's instructions and under the terms of our agreement with them. This notice covers the data for which Unpak is the controller. Questions about how your employer uses Unpak should be directed to your employer.

2. About us

Unpak is the controller of the personal data described in this notice. If you have any questions about this notice or how we handle your data, contact us at team@unpak.ai.

3. What types of personal data do we collect?

We collect and process the following types of personal data:

Contact and business data

Names, email addresses, postal addresses, job titles, company names, phone numbers, usernames, and passwords.

Communication and interaction data

Emails and chat messages you exchange with us, webinar and event registrations and attendance, files you download, and preferences you share when registering for an event.

Application usage data

How our applications are used: features accessed, application versions, interactions, queries submitted, and timestamps. Where usage data is analyzed to improve our services, we work with aggregated or anonymized data wherever possible.

Device and browser data

Device type, browser and operating system versions, IP address, approximate location, internet service provider, duration of access, and referring URLs.

4. How do we collect your personal data?

We collect personal data directly when you visit our websites, use our applications, register for our services, attend our events, or communicate with us. We may also receive personal data from your employer, our partners and resellers, publicly available sources, and social media platforms.

5. Why do we process your personal data?

• To deliver the services you or your organization have requested and to fulfill our contractual obligations
• To improve our services, including analyzing preferences and anonymized usage patterns
• To maintain the security of our services, comply with regulatory obligations, and prevent fraud and misuse
• To conduct sales, marketing, and event management, and to tell you about our offerings
• To run customer surveys, assess feedback, and evaluate the effectiveness of our marketing

6. On which legal basis do we process your personal data?

We process personal data only where we have a legal basis to do so:

• Contract: processing is necessary to perform a contract with you or your organization
• Legitimate interest: processing is necessary for our legitimate business interests and does not override your rights
• Consent: you have given consent, which you can withdraw at any time
• Legal obligation: processing is required to comply with applicable law

7. Who will have access to your personal data?

Your personal data may be shared with:

• Unpak affiliates, for the purposes described in this notice
• Service providers who work on our behalf, such as hosting, billing, security, marketing, and customer support vendors, bound by contractual confidentiality and data protection obligations
• Professional advisors such as lawyers, auditors, and insurers, where necessary
• Government bodies and law enforcement, where required by law

If you are located in the EEA, the United Kingdom, or Switzerland, your personal data may be transferred to countries outside those regions. Where we do so, we put appropriate safeguards in place, such as standard contractual clauses, to ensure your data remains protected.

8. How long do we store your personal data?

We keep personal data only as long as it is needed for the purposes described in this notice. We delete it when you ask us to or when it is no longer necessary, unless applicable law requires us to retain it longer or it is needed to establish, exercise, or defend legal claims.

9. How do we protect your personal data?

We use physical, technical, and organizational security measures designed to protect personal data against unauthorized access, loss, alteration, or destruction, and we review these measures regularly.

10. What are your rights regarding your personal data?

Depending on where you live, you may have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Restrict or object to our processing of your personal data
• Receive your personal data in a portable format
• Withdraw consent at any time, including unsubscribing from marketing via the link in any of our emails
• Lodge a complaint with your data protection authority

To exercise any of these rights, contact us at team@unpak.ai. We will respond within the timeframes required by applicable law.

11. Updates to this notice

We may update this privacy notice from time to time as our services and applicable law evolve. The date at the top of this page shows when it was last revised. Material changes will be communicated through our websites or, where appropriate, directly to you.